Cancelled postage labels are not being refunded!! | Business Seller Board

shopping-ferret · 2025-12-14T17:52:36.964000Z

Seriously - we need to check whether the cancelled postage labels are being refunded/not charged. I am a business seller so don't have the Simple Delivery issue. Anyway, about 3 months ago, due to some temporary mobility issues, started purchasing RM Tracked 48 Collection postage labels so the packages can be collected from my home. I made some errors in selection with a few of the labels purchased, so were cancelled straight away and the correct label purchased. IT HAS COME TO MY ATTENTION, ROYAL MAIL ARE NOT REFUNDING ME FOR THE CANCELLED LABELS. Not only this, but after phoning Ebay, who told me to contact RM as nothing to do with them (which I argued was incorrect), I find that when I go to the order number, it is showing I am being charged the total cost for TWO labels, with no refund for the cancelled label. I was puzzled and so on further research, find that when I check the tracking number for the cancelled label (I will refer to this as Label 1), the RM Track and Trace is slyly altering its original tracking number to the tracking number for the subsequent replacement label (referred to as label 2) which of course shows as successfully delivered - ie both tracking numbers are therefore the same for label 1 and label 2. Then, when I check the tracking number for label 2, it is showing the correct information, which was duplicated for label 1's tracking info. So it seems RM are merging the two labels into the one tracking number; hence when you cancel, they reject the cancellation as tracking details on their website falsely claims both the original and replacement label as being used!! This is simply shocking and a either a big scam or else a major flaw of the system, with Ebay washing their hands clean of it. It is Sunday, so I am unable to contact RM by phone - which is a nightmare anyway, with often long wait times. I tried emailing them and it comes back they do not monitor that customer service email address. The other option is to make claims via their webform but there would be several to make which is time consuming and a total headache and they don't make it easy, plus as it is an error of the system they would probably act dumb and reject the claim or else not be intelligent enough or willing to understand the issue I have outlined above, unless there may be an option to explain all this in the claim - but then that is if they read it!! You all need to be checking your cancelled labels are being refunded in due course. Ebay sent me this link to track and manage your parcels: https://www.ebay.co.uk/ship/labels/seller-hub?query=&offset=0 You need to scroll down the list along the far right column to find your cancelled labels for only up to the past 90 days. Virtually all my requested cancellations say CANCELLATION REJECTED. Select one of these cancelled labels and note the tracking number. It will take you to an Ebay box giving you details of the delivery and the notification that delivery has been made. But note the tracking number for label 1 has changed. It is the same tracking no of label 2!! When you select the tracking number in this box, it takes you to the RM website, which reiterates the same. Again the tracking no is a duplicate of label 2. Then do the same with label 2. As far as RM are concerned, it appears as if both label 1 and 2 have been used, each resulting in successful delivery. Now I generally only use RM Tracked 48 Collection service. There was one time I selected the Drop Off and it appears in that case I was not charged for the cancelled label. It could be the error is only with the collection service/s or specifically only with the Tracked 48 Collect. I am going to phone RM this week but absolutely dreading it as in the past I have had to hold for over an hour!!! When I spoke to Ebay, I insisted a complaint was raised as this is potentially a serious matter I have at least ten rejected cancellations over the past few months. Other sellers here have raised similar issues, but from what I have seen, I don't think they realise if they have not been refunded, they only seem to be querying how, if possible, to to cancel. If this is happening to you, please report the issue to Ebay and tell them to lodge a complaint. It would be good if you also phone RM. Their website sends you round in circles and from what I see, you can only make a claim and it is time consuming; plus they do all they can to not pay out! When they do, it is likely to be with postage stamps!

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