Buyer requesting returns a month after receiving items
Summary: mysterious_cities_of_mold sold four items on eBay and a month after delivery, the buyer requested to return them, citing "Ordered the wrong item". mysterious_cities_of_mold is concerned about declining the return requests as their return policy was "accepted within 14 days". sheba-knows-best advised that declining should not result in negative marks on the account but suggested being polite to the buyer to avoid negative feedback. john1297576 indicated that as a private seller, they aren't obligated to accept returns for 'change of mind'.
I sold 4 items to the same buyer on Ebay on 25th July. The items were delivered on 29th July. Today (29th August) the buyer has opened a request to return the 4 items giving the reason as "Ordered the wrong item". Ebay have given me the option to accept of decline the returns. I do not want to accept the returns as they should have realised long before now that they ordered the wrong items. My Ebay returns policy on the items was "accepted within 14 days". Can I safely decline the requests without getting any black marks from Ebay on my account?
john1297576
·1 week agoAs far as I can see you are registered as a private seller and private sellers do not have to accept change of mind returns, only not as described returns.
john1297576
·1 week agoYou probably opened this account in error so need to log in, no doubt will have to deal with forgotten password.
This happens when
sheba-knows-best
·1 week agoI believe as long as ebay gives you the option to decline you will not be given any blackmarks. I would still be polite to the buyer. I usually say so something like "I am a small ebay business seller offering the same return benefits as John Lewis and M&S. I am sorry that this may be disappointing for you, but a 1 in 5 return rate last year cost me nearly £1,500 and is a serious threat to my business."
I mention being polite in case the buyer still has the option of leaving fb. Sure, if they mention returns you may be able to get it removed, but they could neg and write something different then it would be 'buyer experience' and is likely to be upheld.