Bogus "Not As Described" Case | Business Seller Board

ikons_uk · 2026-06-19T17:55:47.522486Z

Good day folks.A buyer has returned a hair-clip they feel is "not as described", describing the metal as "coarse" and "not smooth as pictured".I was sent images which are essentially the same as those in my listing.I feel the item is as described and as pictured. I've sold numerous of these over a long time and there's never been an issue.I have no problem with a buyer returning an item within 30 days. However, I do have a problem when I'm expected to pay for eBay's already expensive return label under what I consider false pretences.What are my options here please? Thank you in advance for any advice or suggestions.

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Bogus "Not As Described" Case | Business Seller Board | eBay UK