9 Tracked 48 items posted via Parcel Locker all disappeared from system | Business Seller Board

just_recycleit · 2025-10-10T10:44:06.137000Z

On Monday this week 6th October I sent 9 items all via Tracked 48 through our local Parcel locker. They should of all been delivered on Wednesday, and none of them have been. All are showing "we've got it" on the Royal Mail website, but no other information apart from the time and date of when I dropped them off.After spending nearly an hour on the phone to RM all they were able to tell me is exactly what I can see on the website and can't do anything more as they don't own the lockers just collect from them.Understandably my buyers are now openeing cases for items that have been received and RM don't put an item as missing until after 14 working days which will be too late for my buyers and I will have to refund them.Being a business seller RM will only allow me to claim what I purchased the item for and not what it sold for meaning I will be out of pocket after everything.Is there any other advice anyone can suggest? ThanksJJ

Discussions

9 Tracked 48 items posted via Parcel Locker all disappeared from system | Business Seller Board | eBay UK