4 late delivery defects from March. | Business Seller Board

shopiver · 2026-04-13T16:34:26.026000Z

Hi eBay Team, I am reaching out regarding Case . I recently chatted with an agent about 14 late delivery defects from March. The agent suggested I ask Evri to change their website's scan dates, which is not a feasible solution.I am a Top Rated Seller and my account shows I uploaded the tracking numbers for all 14 orders within my handling time. In the UK, Evri frequently has '48-hour lag periods' between a parcel being dropped at a parcel shop/collected and the first hub scan.Because I fulfilled my duty by uploading valid tracking on time, and because 14 defects in one week is an obvious carrier-wide anomaly, I am requesting a Manual Courtesy Removal to protect my status for the April 20th evaluation. I have internal logs showing these were dispatched on time. Please help me maintain my 2-year history of excellence.

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4 late delivery defects from March. | Business Seller Board | eBay UK