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Update on Seller protection for Cross Border transactions
Dear Seller,
In light of ongoing disruptions on logistic routes between the UK and Europe or Rest of world, we want to inform you that seller protections for Cross Border transactions are extended until 20 January 2021.
- We’ll automatically remove Late Delivery counts and any related Negative or Neutral feedback received for Cross Border transactions between 7 December and 20 January 2021
- Your item not received count (INR) in Service Metrics and any related Negative or Neutral feedback will be automatically removed if you uploaded valid tracking before the delivery was scanned for Cross Border transactions between 7 December and 20 January 2021
- If you have to cancel a Cross Border transaction, we’ll remove those defects from your seller performance evaluation and any related Negative or Neutral feedback received
The defect removals and any related Negative or Neutral feedback will be removed as quickly as possible but, there may be a short period of time when this information appears in your account before being removed.
Please note, even though we may protect individual service metrics from affecting your standard rating, if your delivery performance drops below an acceptable level or if we observe unusual activity on accounts, we may have to restrict account privileges while we investigate.
As always, thanks for selling on eBay,
Your eBay team
