28 May, 2014 | 05:59PM BST
Over the past two days we have been contacting all eBay users asking them to change their passwords. If you haven’t yet changed your password, at some point you will be prompted to do so when you login or before you complete a transaction. If you changed your password on 21 May or later, we do not need you to take any additional action at this time.
We are taking this action because of a cyberattack on our corporate information network discovered earlier this month. We have no evidence that your financial information was accessed or compromised, but ensuring the trust and security of all eBay members is our top priority. That’s why we’re having all users reset their passwords as a precautionary measure.
If you used the same password for eBay and any other sites, we encourage you to change your password on those sites, too. As a matter of best practice, the same password should never be used across multiple sites or accounts.
Additional steps for sellers regarding auction-style listings
We recognise that the password reset may temporarily interrupt the normal bidding process for buyers. We’re taking additional steps to ensure successful transactions:
· All listing and final value fees will be refunded automatically for auction-style listings that ended between 2:00 PM BST on Wednesday, 21 May 2014, and 7:59 AM BST on Thursday, 22 May, 2014. Sellers will see these credits on their June invoice.
· Sellers can end any auction-style listing between 2:00 PM BST on Wednesday 21 May, 2014, and 7:59 AM BST on Sunday, 1 June, 2014 and will receive a credit for all listing fees related to these listings on their June invoice.
· Sellers can also cancel any transactions from auction-style listings that ended in a sale between 2:00 PM BST on Wednesday, 21 May, 2014, and 7:59 AM BST on Sunday, 1 June, 2014 provided the buyer paid with PayPal and we can verify through PayPal that the buyer’s full payment has been refunded.
Final value and listing fees will be credited on sellers’ June invoice and any associated defects or negative buyer feedback removed. These protections will be applied automatically. The transaction must be cancelled within the above timeframe to qualify for the credit and defect/feedback removal.
We will also be communicating with the winning bidder for any cancelled auction-style transaction during this time period to ensure they continue to have great buyer experiences on eBay.
You are a valued customer and your security and trust is essential to us. Again, we regret any inconvenience or concern this may have caused. We are committed to ensuring a safe and secure online experience for you on any connected device. More information and updates are available at info.ebayinc.com.
|
***Update on password change, options for sellers***
