27 January, 2017 | 11:18AM GMT
Hello,
Last year we discovered that the tracking information we received from Royal Mail was incomplete.
To protect sellers, we’ve been removing any late deliveries for orders that used Royal Mail Tracked 24 and Royal Mail Tracked 48 services, as long as you added tracking information in My eBay.
We’ve worked with Royal Mail and we’re now receiving up-to-date tracking information for Royal Mail Tracked 24 and Royal Mail Tracked 48 services. So from 1 March 2017, we’ll stop protecting those services from late delivery rate misses.
You’ll see any late deliveries for these services on your seller standards dashboard from 20 April 2017 - the first evaluation date after the protection has been lifted.
We’ll continue to protect Royal Mail 1st Class Signed For and Royal Mail 2nd Class Signed For services, and we’ll let you know when we’ve reached a solution there too.
In the meantime, we’d encourage business sellers to take a look at their seller dashboard and make any necessary process changes. This includes dispatching items within the stated dispatch time and uploading valid tracking information where possible.
Thanks for selling with us,
The eBay Selling Team
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***Update for UK business sellers: Royal Mail protections lifted***
