Locked
Discussion interactions are currently paused.
UK Sellers: Limited Royal Mail delivery services & seller protection updates
Dear Sellers,
In response to limited Royal Mail deliveries to some areas, we’ve extended our buyer-facing delivery estimates for the following postcodes:
- Ashford (TN23-TN27)
- Barnsley (S70, S71, S72, S75)
- Basildon (SS13, SS16)
- Bow (E3)
- Bury St. Edmunds (IP28-IP33)
- Chelmsford (CM1-CM3)
- Christchurch (BH23)
- Daventry (NN11)
- Debden (IG7-IG10)
- Enfield (EN1-EN3)
- Grays (RM16-RM20)
- Hampton (TW12)
- Highbury (N5)
- Hornsey (N8)
- Horsham (RH12, RH13)
- Ilford (IG1-IG6)
- Leeds City (LS1-LS5)
- Lewisham (SE13)
- Magherafelt (BT45,BT46)
- Margate (CT7-CT9)
- Rugeley (WS15)
- Somerton (TA11)
- South Ockendon (RM15)
- South Woodford (E18)
- Upper Holloway (N7)
- Wandsworth (SW18)
- Wellington (TA21)
- Widnes (WA8)
We’re actively monitoring the situation and will make any changes as required.
Seller Protection support measures
Late Delivery rates will be automatically adjusted and we’ll automatically remove Late Delivery counts and any related Negative or Neutral feedback received for Royal Mail shipments to and from the postcodes above between 4 January and the 31 January 2021.
Item not received (INR) counts in Service Metrics and any related Negative or Neutral feedback will be automatically removed if you uploaded valid tracking before the delivery was scanned for Royal Mail shipments to and from the postcodes above between 4 January and the 31 January 2021.
We'll be processing Defect removals and any related Negative or Neutral feedback as quickly as possible. Please be aware that it may take us a little time to remove this information from sellers’ accounts.
Please note, even though we may protect individual service metrics from affecting sellers’ standard ratings, if delivery performance drops below an acceptable level or if we observe unusual activity on accounts, we may have to remove account privileges while we investigate the matter.
Thank you for selling on eBay,
Your eBay team.
