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The situation in Israel: How we’re protecting you
Dear Sellers,
Recent events throughout Israel may be impacting parcels in and out of affected areas. However we're here to support you and keep your eBay business running.
We’re implementing measures for sellers sending items to Israel. These protections apply to transactions from September 25th until further notice:
- We will automatically remove your Late Shipment Rate defects and related Negative or Neutral Feedback received for transactions between the above dates.
- Your Item Not Received (INR) count in Service Metrics, along with any related Negative or Neutral Feedback, will be removed automatically for transactions between the above dates. To be eligible, upload valid tracking before the estimated delivery date.
We’re also extending onsite Estimated Delivery Dates for affected areas to manage buyer expectations and give you more time to fulfill your orders. Keep an eye on the announcement board for any further updates.
Thank you,
Your eBay Team
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