Locked
Discussion interactions are currently paused.
Technical Issues - Update
As previously announced, on 15th October 2019 two changes were made to the site - category and classification changes and additional item specifics requirements in some categories.
The category and classification changes involved relabelling item specifics data in existing listings. Unfortunately the process of relabelling this data has taken longer than expected to complete.
At the start of this process, sellers were unexpectedly unable to revise or create new listings in some categories. We’re pleased to say sellers are now able to revise and create new listings, provided that required item specifics data has been entered.
Please be assured that the process of relabelling data is expected to be completed soon and this should resolve other outstanding issues which have been reported by sellers:
- Some sellers revising or bulk editing listings are not able to view data they had previously inputted, e.g. in the Size item specifics field,
- Some item specifics values available in drop-down menus are not corresponding with the item specific,
- Some buyers have been unable to access corresponding filters to narrow their search results, and
- Users of the Optiseller tool and other tools have experienced issues when analysing their listings to check for, edit or add missing item specifics.
Please note that Optiseller relies on the data provided by eBay to perform their analysis. Their tool is functioning correctly and we still recommend sellers use it.
Unless you need to revise an active listing to add missing item specifics which had not been previously added, we recommend you wait for confirmation from eBay that the changes are complete before attempting to make revisions. The item specifics data which is not currently visible in listings is being relabelled and should be visible again once the changes are completed.
We’re aware that some sellers have chosen to end their listings and use the ‘sell similar’ feature to change the information in their listings. If you decide to do this, please 1) check your remaining free listing allowance first to avoid incurring additional insertion fees; and 2) be aware that ending a Good ‘Til Cancelled listing will remove its sales history.
Please bear with us as we complete these changes and we sincerely apologise for any confusion or disruption this has caused you.
We will provide you with another update as the changes near completion.
Regards,
The eBay Team
