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Seller protections for deliveries affected by Storm Babet
Last week the Met Office issued a Red weather warning for parts of Scotland due to severe weather conditions caused by Storm Babet.
To help reduce the impact on your business caused by these weather events, eBay will automatically protect your performance on affected transactions between Thursday 19 to Thursday 26 October. These protections cover:
- Your late delivery rate, which will be removed for affected orders between Thursday 19 to Thursday 26 October
- Your “item not received” count in your service metrics dashboard
- We will also remove any negative and neutral feedback relating to or arising from late or non-delivery as a result of Storm Babet
Where possible, please follow the steps outlined below to help reduce the impact on your business.
Upload tracking
Using a carrier service that provides tracking gives you greater protection and reduces requests for “where’s my item?” and “item not received”. Uploading tracking at dispatch allows your buyer to see where their item is and makes it easier for eBay to protect you.
Responding to “item not received” cases
If a buyer opens an “item not received case” please don’t ignore it. It’s important to reply as soon as you can so we can get to the bottom of the issue for both you and your buyer.
Once a request is opened, you've got 3 business days to resolve the issue. After that time, either you or the buyer can ask us to step in.
Uploading tracking is the best way to avoid “item not received” cases being opened in the first place. For more information on dealing with Item not received requests, should one be opened, please visit our Help page.
If you’re located in an impacted area, please know that issues that are outside of your control will not affect your performance on eBay.
Thank you for selling on eBay.
Your eBay Team
