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Protecting your seller performance during COVID-19
Dear Seller,
We know that COVID-19 (Coronavirus) is creating unprecedented challenges for many sellers, and our thoughts go out to all those affected.
eBay realises that flexibility in business operations is essential right now. We want to reassure you that you will not be penalised for being unable to carry out usual operations. We understand there may be situations where you can’t get an item out the door as fast as normal or you have to unexpectedly cancel an order. So in supporting your needs, your Seller performance standards will not be negatively impacted during this period.
Your account will be protected from being downgraded from the upcoming 20 March Seller performance standard evaluation until the 20 June evaluation.
For example, if you were a Top-rated seller on 20 February and your performance over the next evaluation period would have moved you down to Above Standard, you will now automatically retain your Top-rated status. If you were Above Standard on 20 February and your performance over this period would have moved you to Below Standard, you will now automatically remain Above Standard.
However, if your performance improves your status over any evaluation period, you will still move up as expected.
As always, it’s important that we deliver the best possible buyer experience. Please make sure you continue to deliver a great product aligned to your buyer’s expectations. If you’re not able to fulfil orders at any time, please let potential buyers know by putting your shop on holiday mode.
We are committed to helping you navigate this constantly changing situation and please continue to check back on the Seller Centre for further updates.
Stay safe, and thank you for selling on eBay.
