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Important updates to shipping to Ukraine and Russia
Due to the troubling events in Ukraine, couriers have suspended delivery services to areas of Ukraine and Russia. As a result, eBay has suspended all exports into Ukraine and Russia, including the Global Shipping Programme Service.
There are currently limited shipping options for sellers to fulfill sales to Ukraine and Russia, and buyers in Ukraine and Russia may be unable to purchase items on eBay until stable shipping services resume.
As a seller, if you currently have items in transit to Ukraine or Russia, note that these packages may not reach the buyer and may be scheduled for a return to you. Please regularly check your tracking on these orders for the most up-to-date information. If your business is impacted, eBay will automatically protect your seller performance, including:
- Your late delivery rate
- “Item not received” cases due to late delivery for Service Metrics
- Defects resulting from transactions you cancelled
- Negative or neutral feedback from these transactions
These seller protections will apply retroactively to all shipments to Ukraine and Russia beginning February 21.
eBay will continue working closely with shipping couriers and government partners to protect buyers and sellers around the world and ensure continued compliance with all applicable sanctions and regulations.
Our thoughts are with those impacted by the crisis in Ukraine.
As always, thank you for selling on eBay.
Your eBay Team
