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IE Sellers: COVID-19 delivery & seller protection updates
Dear Seller,
In light of recent COVID developments in the UK, we want to inform you that we’re implementing the following measures:
Postage and delivery
With logistic routes between the UK and Europe severely disrupted, we have extended our delivery estimates for listings to account for any potential delays to international deliveries.
We’re actively monitoring the situation and will make any changes as required. You can stay up to date on delivery related information by visiting our COVID-19 news page on the Seller Centre.
Seller Protections
- Your Late Delivery rate will be automatically adjusted. We’ll automatically remove Late Delivery counts and any related Negative or Neutral feedback received for:
- Cross Border transactions sent to, from or via the UK between 7 December to 31 December 2020
- Your item not received count (INR) in Service Metrics and any related Negative or Neutral feedback will be automatically removed if you uploaded valid tracking before the delivery was scanned for:
- Cross Border transactions sent to, from or via the UK between 7 December to 31 December 2020
- We understand that things are difficult at the moment for many of us and with interruptions of services at some borders you may need to unexpectedly cancel an order sent to, from or via the UK. We want to reassure you that if you have to cancel a cross border transaction sent to, from or via the UK, we’ll remove those defects from your seller performance evaluation.
We'll be processing Defect removals and any related Negative or Neutral feedback as quickly as possible. Please be aware that there may be a short period of time when this information appears in your account before being removed.
Please note, even though we may protect individual service metrics from affecting your standard rating, if your delivery performance drops below an acceptable level or if we observe unusual activity on accounts, we may have to re account privileges while we investigate.
As always, thanks for selling on eBay,
Your eBay team
