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Deliveries affected by severe weather conditions
Postage and delivery
Severe weather conditions from snowfall are currently affecting parts of the United Kingdom and are causing delays. Due to this we have extended our buyer facing delivery estimates in the following postcode areas -
- DN10
- DN21
- S17
- S32
- S33
- S40
- S42
- S45
- S49
- LS
- BD
- HD
- HX
- WF
- HG
- YO
We’re actively monitoring the situation and will make any changes as required.
Seller Protections
- Your Late Delivery rate will be automatically adjusted. We’ll automatically remove Late Delivery counts and any related Negative or Neutral feedback received for shipments to and from impacted postcodes scheduled to be delivered between 13 - 19 Jan 2021
- Your item not received count (INR) in Service Metrics and any related Negative or Neutral feedback will be automatically removed if you uploaded valid tracking before the delivery was scanned for shipments to and from impacted postcodes scheduled to be delivered between 13 - 19 Jan 2021
We'll be processing Defect removals and any related Negative or Neutral feedback as quickly as possible. Please be aware that there may be a short period of time when this information appears in your account before being removed.
Please note, even though we may protect individual service metrics from affecting your standard rating, if your delivery performance drops below an acceptable level or if we observe unusual activity on accounts, we may have to re account privileges while we investigate.
As always, thanks for selling on eBay,
Your eBay team
