Question Covid support for sellers! in Selling on eBay DND

Covid support for sellers!

t11ewl — Sat, 31 Oct 2020 00:20:45 GMT

What a joke!

Royal Mail deliver (or lose) my parcel late due to Covid. eBay refund my buyer.

I'm done with this **bleep**. Will be closing my account.

Re: Covid support for sellers!

captain*obvious — Sat, 31 Oct 2020 01:01:10 GMT

What a strange attitude.

When you haven't received an item you bought you've asked eBay to step in and get you a refund and you've left feedback suggesting the seller didn't send it.

Why do you think your buyer shouldn't be entitled to a refund?

If Royal Mail are at fault, claim from them.

Re: Covid support for sellers!

t11ewl — Sat, 31 Oct 2020 02:04:06 GMT

I don't know what the first part of your reply is about...

But I don't think my buyer should be entitled to a refund, because now they're going to get the item for free, and I'm out 1 item, the cost of postage, and a PayPal fee.

If Royal Mail are taking longer to deliver items due to Covid, why are eBay/PayPal still only giving sellers 28days for an item to arrive before issuing a refund?

Re: Covid support for sellers!

papso22 — Sat, 31 Oct 2020 07:17:18 GMT

Actually the deadlines are significantly shorter than that. If you do continue selling, extend your dispatch times, that extends the time before a buyer can open an item not received case on eBay.

Re: Covid support for sellers!

pixiesen2012 — Sat, 31 Oct 2020 07:44:16 GMT

it's Royal Mail you need to take this up with

ebay had to force you to refund as you do not have proof of delivery

how would you feel as a buyer if the item didn't arrive and the seller refused to refund?

Re: Covid support for sellers!

john1297576 — Sat, 31 Oct 2020 08:39:50 GMT

Have you never heard of making a claim on RM for a lost item?

I am afraid you have dual standards, what is all right for you does not apply to anyone else.

If something gets lost in the post, you don't throw your dolly out of the pram, things do get lost/delayed, you simply refund the buyer and get your selling fee refunded and then claim off RM, that is what your proof of postage is for.

Failing to deal with the buyer and ebay will do it, difference is you get a Defect and no refund of the selling fee.