Question Problem with return to seller in Selling on eBay DND

Problem with return to seller

brbird-uk — Tue, 27 Oct 2020 12:30:57 GMT

I clicked on return item on eBay. The return information only had an address in Chinese. I contacted the seller asked for a return address in the UK as it was posted from Birmingham, so far I've received no address & the seller has dragged his heels about the return, jus5 offering a percentage of the cost, even though I've made it clear I want a full refund. What can I do about this plus it has to be returned by 2/11/20

Re: Problem with return to seller

rusticrye — Tue, 27 Oct 2020 12:39:06 GMT

Was the label supplied by Ebay...? If so, it should have the shipped-from address printed on it. Contact Ebay now to let them know it doesn't. Help & Contact is at top and foot of any page, with Live Chat and Request-a-callback available during working hours.

@brbird-uk

Re: Problem with return to seller

ruby*tuesday — Tue, 27 Oct 2020 12:41:13 GMT

Don't be conned into Closing the Case for a Partial Refund. Stick with the Case. Escalate to EBay after 3 days. Let them know that you Purchased from Birmingham NOT China. Ebay will more than likely let you keep the Item and will Force the Refund.