Question Refund Postage Label in Selling on eBay DND

Refund Postage Label

johnads1954 — Thu, 27 Aug 2020 14:26:21 GMT

How do I issue a refund postage label to a buyer. I went to the PO and they would only give me stamps. I can't see any instructions.

Re: Refund Postage Label

fargvs — Thu, 27 Aug 2020 14:30:44 GMT

Always ask the buyer to open a suitable eBay case and only issue the return label/refund through the case ... ensure that you have sufficient funds in your PayPal account to fully cover the total refund amount ... won't affect your account if you follow the case instructions carefully ...

No return = No refund. >

https://resolutioncentre.ebay.co.uk/

ttps://www.ebay.co.uk/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115&st...

A PayPal refund (separate companies) outside an eBay case can result in a loss of fees and a possible further eBay refund request.

Re: Refund Postage Label

rusticrye — Thu, 27 Aug 2020 15:42:17 GMT

The Post Office can't supply postage labels for your buyers' returns.

Tell the buyer to open an Ebay return request. Then all you have to do is 'accept' the return, and Ebay will automatically send the buyer a tracked postage label (at your expense if this is for the return of an item that the buyer claims is not-as-described). The buyer then prints the label, attaches it to the package, and takes the package to the Post Office so that the tracking number can be scanned into Royal Mail's system, and into Ebay's returns system. When tracking is updated to 'delivered' by Royal Mail, that will update as such in the open returns request, and you refund through the returns request to end the process.

Everything you need to know about selling on Ebay, including how the returns system works, is in the Seller Centre (link at foot of any page). You also have the Help pages with their integral search to refer to (links at top and foot of any page).

@johnads1954

Re: Refund Postage Label

johnads1954 — Fri, 28 Aug 2020 07:26:52 GMT

Very helpful I wasn't sure Ebay automatically did this. Thank you. J