Question Toaster in Selling on eBay DND

Toaster

pip1574 — Thu, 09 Jul 2020 10:46:51 GMT

I purchased a new toaste. I

Left feed back NICE. On closer inspection found crumbs in the bottom contacted him he said sorry and would reimbursed me £10.00. Since then nothing heard. Disabled that's why I buy off Ebay. Can't get out to send it back. ! Wish I could reverse feedback. What's to do.

Re: Toaster

john1297576 — Thu, 09 Jul 2020 08:39:09 GMT

Your only option isto open a Not As Described Case,seller has to supply a return label and on return you get a full refund.

Is there not someone who could post for you?

It is not good enough that a used item is sold as new, and as you have left feedback, seller can just ignore you. Making the seller pay for return postage (and they also still pay paypal fees) is the only way to teach them to improve their selling.

Seller is an unregistered Business Seller, so if you wanted to you could report the poor service to Trading Standards.

Re: Toaster

*knight-rider* — Thu, 09 Jul 2020 08:51:25 GMT

if you can`t get to the post office to return the item, or there`s nobody else who could do it for you, there is another option, but you`ll have to pay if the seller won`t cover it. Use a courier like Hermes or Yodel and you can have them collect the item from you and deliver it. A toaster may only cost around £3-5, so if your happy to swallow that small loss, it may be an option.

Re: Toaster

rusticrye — Thu, 09 Jul 2020 11:14:53 GMT

Ebay can't get involved in partial refunds - that's entirely between buyer and seller. They can only enforce a full refund on return. I'm sure there's someone who can package the toaster and take it to the Post Office for you, so open a Not As Described case and follow the instructions to get a tracked returns label at the seller's expense. You have 30 days from the delivery estimate on the order on which to do so.

You can leave 'follow-up' feedback to your original feedback. But you'll probably have to do it on ebay.com, as follow-ups often don't 'stick' when you try to do it on ebay.co.uk. It's easy enough to do, though.

Finally, the seller is trading illegally on a private account, and therefore denying buyers their legal rights and defrauding Ebay of listing fees. He should be registered as a business seller. Report to Ebay using the 'Report' button on the listing, and for two policy violations:

1. Listing Practices...Other listing practices policy violations...Business seller fails to display correct contact details. In the pop-up box, type something like 'Should be registered as a business. Buying in to sell. See their other listings too.'

2. Listing Practices...Avoiding Ebay fees...Other ways of avoiding eBay fees.

@pip1574