topic Re: Buying problems with the buy button in Technical Issues

Buying problems with the buy button

raymc16 — Thu, 28 May 2026 05:58:48 GMT

Hi I having problems with the buy button on eBay can you tell what is going on and can you sort it out please.

Re: Buying problems with the buy button

tressygirl — Thu, 28 May 2026 06:10:23 GMT

I'm afraid we cannot sort it, as we are members like yourself.

No one else has reported this ..... yet, so the issue may lie with you.

Which device or browser are you using?

If the app, that's usually fraught with temporary glitches, if using , switch if you can to a laptop / PC and try Chrome that seems to work best with eBay.

@raymc16

Re: Buying problems with the buy button

raymc16 — Thu, 28 May 2026 06:28:26 GMT

Apple I phone

Sent from my iPhone

Re: Buying problems with the buy button

tressygirl — Thu, 28 May 2026 06:31:07 GMT

Can you switch and use a desktop browser, laptop /PC etc. Try it with Chrome, it should then work for you.

@raymc16

Re: Buying problems with the buy button

kat@ebay — Thu, 28 May 2026 15:39:15 GMT

Hi @raymc16 ,

Thank you for your post.

We have had reports of this issue from other users and its has been logged with tech. They are currently investigating to resolve as soon as possible. I'll get you added to the ticket.

Thank you,

Kat

Re: Buying problems with the buy button

raymc16 — Thu, 28 May 2026 16:41:26 GMT

Thank you for getting back in touch and letting me know what is going on

Sent from my iPhone

Re: Buying problems with the buy button

touchwoodtoad — Thu, 28 May 2026 17:02:46 GMT

I'm not only having problems with the BIN button, but also with all other buttons. I'm no longer able to add to lists, see original listings, scroll through listing photos, enlarge listing photos. It all stopped working quite some weeks ago. Now, as of today, I can no longer read messages either. When I click on them, nothing happens as with all other functions, so I've essentially been unable to use ebay on my mac for some time now. This happened before, and ebay fixed it (it happens when they update their systems), but this time it's just not being addressed.

Re: Buying problems with the buy button

kat@ebay — Fri, 29 May 2026 08:01:55 GMT

Hi @raymc16 ,

Tech have confirmed the issue as resolved. If it persists please delete your recent cache and cookies and try again.

Thank you,

Kat

Re: Buying problems with the buy button

kat@ebay — Fri, 29 May 2026 08:07:11 GMT

Hi @touchwoodtoad ,

Thank you for your reply.

I am not sure if your issue is the same as this issue reported on this thread. Tech have confirmed yesterdays issue as resolved. Can you try deleting recent cache and cookies and even trying from another browser.

Its usually the app that has regular updates which may mean older operating systems on devices are no longer compatible with newer versions.

Thank you,

Kat

Re: Buying problems with the buy button

raymc16 — Fri, 29 May 2026 09:30:14 GMT

Hi i am still haveing trouble with the buy it now button

Sent from my iPhone

Re: Buying problems with the buy button

kat@ebay — Fri, 29 May 2026 09:34:46 GMT

Hi @raymc16 ,

Thank you for your reply.

Can you confirm what device you use, the version of it and what version operating system you have? With the latest eBay app updates it works with IOS 18 and above.

Thank you,

Kat

Re: Buying problems with the buy button

raymc16 — Fri, 29 May 2026 09:50:14 GMT

Apple I phone

Sent from my iPhone

Re: Buying problems with the buy button

kat@ebay — Fri, 29 May 2026 10:20:10 GMT

Thanks @raymc16

I need to know what version iPhone you have and what version IOS system?

Thankyou,

Kat

Re: Buying problems with the buy button

raymc16 — Fri, 29 May 2026 10:38:14 GMT

All I know it is an apple I phone I don’t know any thing more than that.

Sent from my iPhone

Re: Buying problems with the buy button

kat@ebay — Fri, 29 May 2026 10:56:48 GMT

Hi @raymc16 ,

No worries. I will let you know why I'm asking this detail and maybe you might be able to get a friend or family member to help figure out what version your iphone is. If you have an older iphone for example iphone 7, iphone 8 these run on older operating systems that are no longer compatible with the eBay app. This happens because older system no longer get security updates. This could be the reason why you are having issues. If it is, then you would need to use eBay either through a web browser on your phone or from a desktop/laptop.

Thank you,

Kat

Re: Buying problems with the buy button

raymc16 — Fri, 29 May 2026 11:08:14 GMT

Hi I have just found what type of I phone it is it is I phone 6 s

Sent from my iPhone

Re: Buying problems with the buy button

mattprops — Fri, 29 May 2026 12:27:30 GMT

I can’t buy anything or review offers, add to basket etc either

I phone 7 ios 15.8.8 using web browser

Re: Buying problems with the buy button

tressygirl — Fri, 29 May 2026 13:47:22 GMT

@mattprops wrote:

I can’t buy anything or review offers, add to basket etc either

I phone 7 ios 15.8.8 using web browser

Scroll up to see kat's reply.

She explains your phone is no longer compatible with the eBay app.

Re: Buying problems with the buy button

kat@ebay — Fri, 29 May 2026 13:53:47 GMT

Hi @raymc16 & @mattprops ,

The eBay app won't work on iphone 6 s or iphone 7 as they have older operating systems that are no longer compatible with eBay. It should work ok with going through the browser and not the app. If it is not working with the browser what could be happening is if you have the app on the phone is it could be defaulting to the app automatically. Suggestions here would be to delete the app and then log into eBay through the browser or alternatively if you have access to a desktop/laptop log into your account on that.

Thank you,

Kat

Re: Buying problems with the buy button

touchwoodtoad — Fri, 29 May 2026 14:45:35 GMT

I've not been able to use ebay on any of my computers for over a month now. I can no longer scroll listing photos, enlarge listing photos, buy it now, add to lists etc. As of a few days ago, I can no longer open messages either. This all happened last year too, and ebay took a long time to acknowledge that the issue was with an ebay update that was incompatible with operating systems/browsers that were quite up to date. However, ebay eventually acknowledged and fixed the issue. On this occasion however, no-one yet seems to be doing anything about it, or even acknowledging the issue at ebay. It's incredibly frustrating.