topic Problematic Seller in Member To Member Support

Problematic Seller

friendly_thinker — Fri, 05 Jun 2026 13:26:28 GMT

I wish I had seen the negative reports. I bought an item and cancelled it immediately. The seller ignored the cancellation request and claimed that she has shipped it whereas the sipping took place after 3 weeks. Avoid. Ebay although have acknowledged the cancellation and kept quiet about it. Ebay and seller violated the buyer protection act and ebay policy...what a farce. To return the unwanted item, I have to pay for postage equivalent of the price of the item. This item will be binned - avoid this seller.

Re: Problematic Seller

john1297576 — Fri, 05 Jun 2026 15:50:04 GMT

You need to know a bit more about the money back guarantee.

LATE DELIVERY allows you to open a Not as described return case, seller has to provide a reply paid label and on return refund in full.

Re: Problematic Seller

friendly_thinker — Fri, 05 Jun 2026 15:55:53 GMT

Not a later delivery. I placed an order and cancelled it. Got a confirmation from eBay, also adding they'll follow up if I dont hear from the seller. I didnt hear and they didnt do a follow up.
The seller ignored the cancellation. over a week later he claims it has been dispatched hence he couldnt cancel, which was a lie. The tracking shows it didnt leave the seller till after a week from his claim. The seller ignores communications and unlikely to provide a return label. I have to pay for it. Total scam, to include eBay's dealing. The seller violated eBay policy and they have not even intervened.
Thanks, anyway

Re: Problematic Seller

papso22 — Fri, 05 Jun 2026 15:58:15 GMT

The seller hasn't violated any ebay policy. They don't have to accept cancellation requests.

Did the item arrive after the expected delivery date ebay gave you?