https://community.ebay.co.uk/t5/Member-To-Member-Support/Unable-to-open-a-request-for-a-damaged-item-and-customer-support/m-p/8040707#M357273 <P>How many times have you had to claim for broken items from eBay?&nbsp; It's rare to receive such a message concerning ' raised claim activity'&nbsp; indicating perhaps an abuse of their 30 day MBG.</P> <P>&nbsp;</P> <P>If they have blocked you from claiming because too many return cases have been made,&nbsp; you'll need to turn to your payment provider for help with a refund.</P> <P>&nbsp;</P> <P><a href="https://community.ebay.co.uk/t5/user/viewprofilepage/user-id/3048252">@kernow2uk</a>&nbsp;</P> Tue, 02 Jun 2026 05:59:41 GMT tressygirl 2026-06-02T05:59:41Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Unable-to-open-a-request-for-a-damaged-item-and-customer-support/m-p/8040661#M357251 <P>I recently received a broken item. When trying to open a return request, I received a message saying: “Your claim activity has increased. We’re reviewing your recent claim activity to make sure it follows our policies.” and was unable to open a request even though this was a genuine request (along with all previous requests).</P><P>&nbsp;</P><P>I ended up going round in circles with the ai chatbot when it kept telling me to open a request, which I couldn’t do.</P><P>&nbsp;</P><P>i was eventually able to arrange a callback, but the person I spoke to was very unhelpful. After explaining the issue, they said that as it was delivered to a collection point I shouldn’t have accepted it, but I explained that I couldn’t tell it was broken before opening it, and this wasn’t the reason I couldn’t open a request, so what they said was not correct.&nbsp;<BR /><BR /></P><P>I asked to speak to their manager, and before doing this i asked for their name (as I didn’t catch this at the start of the call), but they refused to give this and said it would be on the call.&nbsp;<BR /><BR /></P><P>After being on hold for around 10 minutes they came back saying they couldn't transfer me and talked over me and hung up on me.&nbsp;</P><P>&nbsp;</P><P>Is there anything I can do to resolve the issue with the broken item, and to ensure this rude and unprofessional member of staff is dealt with appropriately?</P> Mon, 01 Jun 2026 20:43:47 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Unable-to-open-a-request-for-a-damaged-item-and-customer-support/m-p/8040661#M357251 kernow2uk 2026-06-01T20:43:47Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Unable-to-open-a-request-for-a-damaged-item-and-customer-support/m-p/8040707#M357273 <P>How many times have you had to claim for broken items from eBay?&nbsp; It's rare to receive such a message concerning ' raised claim activity'&nbsp; indicating perhaps an abuse of their 30 day MBG.</P> <P>&nbsp;</P> <P>If they have blocked you from claiming because too many return cases have been made,&nbsp; you'll need to turn to your payment provider for help with a refund.</P> <P>&nbsp;</P> <P><a href="https://community.ebay.co.uk/t5/user/viewprofilepage/user-id/3048252">@kernow2uk</a>&nbsp;</P> Tue, 02 Jun 2026 05:59:41 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Unable-to-open-a-request-for-a-damaged-item-and-customer-support/m-p/8040707#M357273 tressygirl 2026-06-02T05:59:41Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Unable-to-open-a-request-for-a-damaged-item-and-customer-support/m-p/8040710#M357275 <P>Have a look at the 'abusive buyer policy'.</P> Tue, 02 Jun 2026 06:24:45 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Unable-to-open-a-request-for-a-damaged-item-and-customer-support/m-p/8040710#M357275 papso22 2026-06-02T06:24:45Z