topic Re: Wrong item delivered in Member To Member Support

Wrong item delivered

rob-267051 — Mon, 01 Jun 2026 12:41:15 GMT

Wrong item delivered brought a ball hitch cover not a printer reel plz contact seller & get them to send right item

Re: Wrong item delivered

tressygirl — Mon, 01 Jun 2026 12:51:55 GMT

We cannot do that, but you can, this way:

If you are still within 30 days of the item's last estimated date for delivery, proceed this way:

Go right of the item in your Purchase History and from More Actions select Return this item. Select the reason Item Not as Described >> Does Not Match Description or Photos. The seller needs to either refund you in 3 days, or issue a pre paid return label for the return of their item. Once the item is received, they have 48 hours to refund you.

If this doesn't happen, you need to escalate to eBay, eBay step in and force the refund.

Listen to no excuses or promises from the seller to close the case early, and do not forget to escalate.

If you wish to buy on eBay it's worth reading their 30 day MBG Money Back Guarantee policy. It is written on every listing except Classified ads, and can save you a lot of time and money in the long run.

I've included a link below to explain the MBG, too.

https://pages.ebay.co.uk/ebay-money-back-guarantee/

@rob-267051

Re: Wrong item delivered

john1297576 — Mon, 01 Jun 2026 14:15:33 GMT

When you use the correct procedure do not close case on any promises, you must get a refund first and buy again. That is the only safe way as once closed you cannot open another case.

Re: Wrong item delivered

rob-267051 — Mon, 01 Jun 2026 14:27:14 GMT

Correction right item in the wrong box my mistake guys

Re: Wrong item delivered

tressygirl — Mon, 01 Jun 2026 14:31:42 GMT

I remember a similar incident happening to me as a seller!

A lady opened a case that I had mistakenly sent her a box of chocolates, but she had purchased some miniature plastic figures from me.

I asked her had she opened up that ' box of chocolates' , which was a sturdy box, great for postal travels.

Err no, oh the figures all good ....... inside !! 🤔

@rob-267051