topic Re: Account On Hold in Member To Member Support

Account On Hold

oliverwalters23 — Wed, 27 May 2026 09:37:33 GMT

Hi All, Our account has been on hold for almost 6 weeks and i am struggling to gain a reason why, I have been asked to provide proof of delivery on all sold items by uploading tracking. We have sold many hundreds of items and as far as i was aware all items are tracked anyway. So i am at a loss, has anybody had the same issue and if so how did you rectify the issue? Any feedback would be gratefully excepted

Re: Account On Hold

tobiasd4 — Wed, 27 May 2026 09:43:19 GMT

Another seller has had this issue.

They too were an unregistered business, so I suspect this is the reason.

Upgrade to business seller.

https://www.ebay.co.uk/help/policies/selling-policies/business-seller-policy?id=4710

Re: Account On Hold

oliverwalters23 — Wed, 27 May 2026 09:55:24 GMT

Thank you for responding, will that rectify the issue ?

Re: Account On Hold

tobiasd4 — Wed, 27 May 2026 10:39:53 GMT

It will certainly help.

But only CS can advise if hold will be removed.

Re: Account On Hold

oliverwalters23 — Mon, 01 Jun 2026 11:32:35 GMT

I can not seem to be able to talk with anybody anymore, so am at a loss

Re: Account On Hold

tressygirl — Mon, 01 Jun 2026 11:51:01 GMT

Customer Services will not discuss any restriction with you , but register correctly as advised , and you'll be trading correctly, any hold for that reason would be lifted.

If you wish to, contact eBay Customer Services , it's not easy nowadays to get a live agent , but some have had success using the app, otherwise keep typing in ' I wish to speak to an agent' and this too can work.

Use this link to contact CS, if you can try at 8 a.m. on a weekday morning also more chance there for Dublin to answer.

https://www.ebay.co.uk/help/eua?id=5190

Lines open between 8 a.m. to10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

@oliverwalters23