topic Re: Postage to Jersey in Member To Member Support

Postage to Jersey

yanworth — Sun, 31 May 2026 17:42:38 GMT

My buyer says Jersey isn't included by eBay in UK postage. Is this true. Impossible to talk to an agent and I can't use the phone as I am deaf.

Re: Postage to Jersey

**peaseblossom** — Sun, 31 May 2026 17:46:54 GMT

It's usually to do with Evri because they charge more for the channel islands, whereas Royal Mail charge the same as UK. This causes problems with the postage.

The best thing to do is cancel the transaction with the buyer's agreement (via the dropdown arrow for the item on your orders page) and relist after removing Evri as an option here:
https://www.ebay.co.uk/ship/prf
Then the buyer can buy again using Royal Mail.

Re: Postage to Jersey

yanworth — Sun, 31 May 2026 17:58:25 GMT

Thank you for the fast reply. I was thinking that was the answer as I can't change the postage now that there has been a bid. Cheers

Re: Postage to Jersey

**peaseblossom** — Sun, 31 May 2026 18:00:40 GMT

If it's still running you'd have to end the listing early and relist after removing Evri postage preferences. Or wait and see who wins. If it's the Jersey buyer cancel and relist.

Re: Postage to Jersey

yanworth — Mon, 01 Jun 2026 08:08:47 GMT

I have cancelled the listing but can't find the way to relist without Simple Delivery. 'Help' says you can use 'Custom' setting to remove Simple Delivery but I cant find the 'Custom' selling setting.

Re: Postage to Jersey

tommystrezures — Mon, 01 Jun 2026 08:23:30 GMT

Try this link to turn off Evri.

https://www.ebay.co.uk/ship/prf

Re: Postage to Jersey

**peaseblossom** — Mon, 01 Jun 2026 08:25:35 GMT

You can't turn off SD for most categories, and you don't need to. You just need to remove Evri from your postage prefs before relisting.

Re: Postage to Jersey

yanworth — Mon, 01 Jun 2026 08:42:22 GMT

I have removed Evri.

Postage to Jersey should be £3.04 as per Royal Mail site but Simple Delivery shows it as £3.38

Re: Postage to Jersey

**peaseblossom** — Mon, 01 Jun 2026 08:42:10 GMT

Excellent. Now relist the item and let the buyer know they can buy it using Royal Mail. And that should be smooth sailing. 🙂

Re: Postage to Jersey

**peaseblossom** — Mon, 01 Jun 2026 12:01:54 GMT

eBay puts the price up a bit when you exclude other couriers.

@yanworth