topic Postage/Delivery problem in Member To Member Support

Postage/Delivery problem

jarbrovis — Sat, 30 May 2026 17:56:16 GMT

Hi all, I sold an item, used the prepaid postage service but when I got to the drop-off, the package was heavier than I paid for.

I then had to book another from my pocket. The package has since been delivered but eBay is still looking for the delivery of the first tracking number before I could be paid. Is there anything that I could do?

Thank you for your time.

Re: Postage/Delivery problem

tressygirl — Sat, 30 May 2026 18:12:54 GMT

If you did not / could not use your Simple Delivery label, but used your own, you cannot now add any new tracking, eBay suggest sending the buyer a message with those tracking details. If a case is opened later for item not received, you will be able to add those tracking details.

A refund is sent to whoever paid for the SD label:

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

Your payout will be held for a minimum of 14 days.

@jarbrovis

Re: Postage/Delivery problem

jarbrovis — Sat, 30 May 2026 19:16:14 GMT

Hi,

Thank you for your reply. I did send the new details to the buyer. They've already received the item and left me positive feedback.

However, the funds status is pending - awaiting delivery. I paid for delivery, free to buyer. I will request the refund now and just wait to see what happens.