topic Re: Seller's should not be allowed to refuse returns for items that don't fit in Member To Member Support

Seller's should not be allowed to refuse returns for items that don't fit

k-winters — Fri, 29 May 2026 13:16:38 GMT

I bought a baseball cap which was advertised as one size fits all. The cap I received was tiny and definitely wasn't what was advertised. I sent a return request which was ignored. So after 2 weeks I contacted EBay's customer service. I was told by a rep there was nothing they could do because I'd chosen "doesn't fit" as the return reason which was the reason I wanted to return it. They then told me I should have known better and I should go to Citizen's Advice. So I'm out of pocket because I chose the right option for why I wanted to return the item. How does that make sense?

Re: Seller's should not be allowed to refuse returns for items that don't fit

tressygirl — Fri, 29 May 2026 13:40:58 GMT

I'm sorry they misinformed you to go to Citizens Advice, and telling you to ' have known better', was wrong too.

If this was Private seller, who has a No Returns policy on their listing, that seller can refuse returns for the reason change of mind, or does not fit.

If purchased from a Business seller, they have to receive the item back for a full refund, but you the buyer needs to pay for that fully tracked return postage.

Those are the rules, and not a case for Citizens Advice!

@k-winters

Re: Seller's should not be allowed to refuse returns for items that don't fit

papso22 — Fri, 29 May 2026 13:43:57 GMT

Private accounts are allowed to refuse does not fit returns because they are meant to be used by private sellers.

However ebay turns a blind eye to businesses trading illegally on private accounts, which means buyers may be denied their legal rights when using the platform.

Re: Seller's should not be allowed to refuse returns for items that don't fit

john1297576 — Fri, 29 May 2026 13:56:06 GMT

It would seem to me that Not as described would have been a more appropriate reason for return.

If advertised as size 6 but is really a size 5 then not as discribed is suitable. This was fits all but not true.

The problem with “does not fit” , most buyers do not know or understand the difference, but it makes a lot of difference as to whether buyer can get a refund..