https://community.ebay.co.uk/t5/Member-To-Member-Support/Global-Shipping-Programme/m-p/8039278#M356696 <P>I have a buyer who wants to return an item bought from me using the Global Shipping Programme. The T&amp;Cs state that the buyer returns the item with a label provided by Ebay. However, I keep getting messages from Ebay stating that I have to provide a returns label. It does not tell me where to return it. I cannot speak to anyone at Ebay to get clarification. can anyone help?</P> Fri, 29 May 2026 10:15:36 GMT pecal-6811 2026-05-29T10:15:36Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Global-Shipping-Programme/m-p/8039278#M356696 <P>I have a buyer who wants to return an item bought from me using the Global Shipping Programme. The T&amp;Cs state that the buyer returns the item with a label provided by Ebay. However, I keep getting messages from Ebay stating that I have to provide a returns label. It does not tell me where to return it. I cannot speak to anyone at Ebay to get clarification. can anyone help?</P> Fri, 29 May 2026 10:15:36 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Global-Shipping-Programme/m-p/8039278#M356696 pecal-6811 2026-05-29T10:15:36Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Global-Shipping-Programme/m-p/8039305#M356711 <P>As it was an International buyer, ebay can't supply returns label like they do for same country returns.</P> <P>You need to organise label yourself through a carrier or send buyer money (not through ebay).</P> <P>TBH. It may easier to refund without return, your choice, depends on value of item.</P> Fri, 29 May 2026 11:01:54 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Global-Shipping-Programme/m-p/8039305#M356711 tobiasd4 2026-05-29T11:01:54Z