topic Re: INAD case opened does the Simple Delivery fee they paid get refunded from my balance in Member To Member Support

INAD case opened does the Simple Delivery fee they paid get refunded from my balance

annald_crewe — Tue, 26 May 2026 22:50:38 GMT

A buyer has opened an INAD case for a low value item. The return shipping label would cost more than they paid for the item. If I just refund without requesting a return am I responsible for refunding the money they paid to eBay for the Simple Delivery postage or is this covered by eBay and I only lose the amount they paid for the item. Never had a case opened before so just after clarification from anyone who's done ghe refund before.

Re: INAD case opened does the Simple Delivery fee they paid get refunded from my balance

tressygirl — Wed, 27 May 2026 04:47:51 GMT

If they opened a case for item damaged in transit, then eBay pay everything the buyer paid and you get to keep the payout.

If they opened a case for item not as described, that is, it did not match Description or Photos, this is not covered by SD and you will have to refund everything the buyer paid.

@annald_crewe

Re: INAD case opened does the Simple Delivery fee they paid get refunded from my balance

papso22 — Wed, 27 May 2026 05:03:00 GMT

You can only refund what the buyer paid you. Anything else is handled by ebay. That means ebay deals with the buyer protection fee and simple delivery postage paid to them.

Re: INAD case opened does the Simple Delivery fee they paid get refunded from my balance

annald_crewe — Wed, 27 May 2026 06:28:27 GMT

Unfortunately they are saying it's not as described, when it is They had the item 10 days before opening the case and have admitted to using it and are basically saying it's broken. Does that then mean I am liable to refund all they paid?

Re: INAD case opened does the Simple Delivery fee they paid get refunded from my balance

tobiasd4 — Wed, 27 May 2026 09:24:41 GMT

If you go to case & click refund, it will automatically refund the correct amount (ebay refund BPF & postage).

The case will then close & buyer keeps item.

You won't be charged for returns label.

If you want item back, issue returns label through case & only refund when item returned.