topic returned items sent back by seller in Member To Member Support

returned items sent back by seller

dinkdonj.ehkv5 — Wed, 27 May 2026 04:55:28 GMT

Returned two items before the return date

Both items were returned by seller . Seller is not responding at all to any messages

How can I get Ebay involved .??

Re: returned items sent back by seller

papso22 — Wed, 27 May 2026 04:58:45 GMT

Did you open a return case through ebay and use the label(s) provided by ebay?

Re: returned items sent back by seller

dinkdonj.ehkv5 — Wed, 27 May 2026 05:05:26 GMT

Yes I did .Items returned on 5 May I returned from holiday on 19 May

Re: returned items sent back by seller

papso22 — Wed, 27 May 2026 05:12:43 GMT

If the tracking for both items shows as delivered and if the case is still open, which it may not be by now, the refund should have happened automatically. If not, you will need to deal with ebay customer service directly.

https://www.ebay.co.uk/help/eua?id=5190

Re: returned items sent back by seller

dinkdonj.ehkv5 — Wed, 27 May 2026 05:12:26 GMT

How do I get in touch with a real person ? Do they have a number or email ?
I keep getting lost in the maze of deceptive leads for help .

Re: returned items sent back by seller

papso22 — Wed, 27 May 2026 05:14:44 GMT

Are you sure the case is still open?

It is very difficult to contact ebay.

Re: returned items sent back by seller

tressygirl — Wed, 27 May 2026 05:15:04 GMT

When you return an item and it shoes delivery, the seller has 48 hours to refund you, if they don't you escalate the case, eBay step in and force the refund. Has this time lapsed? Has the case closed ? If not escalate now.

If you need to contact Customer Services, contacting eBay Customer Services is not easy nowadays to get a live agent , but some have had success using the app, otherwise keep typing in ' I wish to speak to an agent' and this too can work.

Use this link to contact CS, if you can try at 8 a.m. on a weekday morning also more chance there for Dublin to answer.

https://www.ebay.co.uk/help/eua?id=5190

Lines open between 8 a.m. to10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

@dinkdonj.ehkv5

Re: returned items sent back by seller

dinkdonj.ehkv5 — Wed, 27 May 2026 07:06:26 GMT

Sincere thanks .Its time to stop all purchases on Ebay . There are many other sites with much much better customer support !!
Horrendous customer service from Ebay

Re: returned items sent back by seller

tobiasd4 — Wed, 27 May 2026 09:29:07 GMT

There is no need to contact ebay CS.

Cases are automated, if case is still open, go to it and escalate (ask ebay to step in).