topic Re: eBay cancelled the pre paid label in Member To Member Support

eBay cancelled the pre paid label

blaze2020 — Fri, 22 May 2026 11:44:37 GMT

I've sold an item and eBay have cancelled the pre paid label because it's passed the dispatch date, there's no option for me to put in tracking for if I buy my own label, if I send the item with tracking how do I dispatch it on my end when I send it?

Re: eBay cancelled the pre paid label

**peaseblossom** — Fri, 22 May 2026 12:08:31 GMT

You can't. You would have to give the new tracking number to the buyer via message. However, if they opened a "not received" case you would be able to add it to that.

Re: eBay cancelled the pre paid label

tobiasd4 — Fri, 22 May 2026 12:08:35 GMT

You can't add tracking to ebay now.

Message buyer with tracking info.