topic Seller refusing to make refund on faulty item in Member To Member Support

Seller refusing to make refund on faulty item

8sally63 — Mon, 11 May 2026 09:14:59 GMT

I bought an Air Conditioning unit. The item is faulty. I contacted the seller who replied very rudely and closed down the return claim. Ebay are saying I cannot appeal. Does anyone have any advice on how to proceed.

Re: Seller refusing to make refund on faulty item

**peaseblossom** — Mon, 11 May 2026 09:40:50 GMT

If it's still within 120 days of payment contact your payment provider and ask about a refund or chargeback.

Re: Seller refusing to make refund on faulty item

john1297576 — Mon, 11 May 2026 09:47:05 GMT

What sort of case did you open as a Not as described case cannot be ignored, or a Business Seller has to accept any return case.

Sounds like you did not open a proper claim or you were outside the 30 days. As said if within 120 days contact payment provider.

Re: Seller refusing to make refund on faulty item

tressygirl — Mon, 11 May 2026 10:18:04 GMT

To save you time and money on future eBay purchases, read how their 30 day MBG, Money Back Guarantee works, from the link below.

As advised by others, outside this period you have 120 days to claim with your payment provider.

Turn to Citizens Advice, if this was a UK registered business, not upholding any given warranty, and you wish to pursue this further.

https://pages.ebay.co.uk/ebay-money-back-guarantee/

@8sally63