Refund payment issues

knottybutnicegifts — Wed, 29 Apr 2026 13:11:13 GMT

Hi - I have recently sold a collection only product. The buyer made the payment and it was on hold in my eBay account pending item collection.

The buyer did not collect despite a month of one way communication from me. I issued the refund and cancelled the order but the funds have been taken from my linked banked account rather than the pending payment. How do I get my money back?

Re: Refund payment issues

**peaseblossom** — Wed, 29 Apr 2026 13:19:21 GMT

You will get the payment when it clears. It's just the way ebay issues refunds in this sort of situation.

topic Re: Refund payment issues in Member To Member Support

Refund payment issues

Re: Refund payment issues