https://community.ebay.co.uk/t5/Member-To-Member-Support/Unfair-eBay-refunding-buyer/m-p/8027856#M352464 <P>Replacements are not a good idea, as you have found.&nbsp; The ebay system doesn't really allow for them.</P> <P>&nbsp;</P> <P>By the way, making and selling handmade items requires an ebay business account to be compliant with a number of laws.</P> Wed, 29 Apr 2026 13:03:20 GMT papso22 2026-04-29T13:03:20Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Unfair-eBay-refunding-buyer/m-p/8027836#M352454 <P>I sold one of my personalised hearts which was lost in the post.</P><P>The buyer messaged me about this &amp; I arranged to send out a replacement but then they opened up a case with eBay before the replacement arrived!!</P><P>After a couple of days eBay refunded her, so she got a free item which has now cost me 2 lots of postage &amp; the cost of two of my items.</P><P>How is this ok ?</P><P>Feel like I’ve been scammed&nbsp;</P> Wed, 29 Apr 2026 12:31:58 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Unfair-eBay-refunding-buyer/m-p/8027836#M352454 ddjcrafts 2026-04-29T12:31:58Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Unfair-eBay-refunding-buyer/m-p/8027856#M352464 <P>Replacements are not a good idea, as you have found.&nbsp; The ebay system doesn't really allow for them.</P> <P>&nbsp;</P> <P>By the way, making and selling handmade items requires an ebay business account to be compliant with a number of laws.</P> Wed, 29 Apr 2026 13:03:20 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Unfair-eBay-refunding-buyer/m-p/8027856#M352464 papso22 2026-04-29T13:03:20Z