topic seller refuses to cancel order in Member To Member Support

seller refuses to cancel order

craftmadgran — Tue, 28 Apr 2026 17:57:05 GMT

I bought an item from a seller and wasn't until i paid that I noticed it was collection only. It was a garden ornament. The location was in Cambridge and I am in Scotland so impossible for me to collect. I cancelled immediately and eBay put through the cancellation. However 3 days later the seller refuses to cancel. It says i can return the item after I receive it, but that is not going to happen as it is not getting delivered. I have sent umpteen messages stating I cancelled within minutes but they are not replying. I can't seem to get any answers from eBay assistant. Is it possible to actually speak to someone. I'm at my wits end, grateful for any help.

Re: seller refuses to cancel order

**peaseblossom** — Tue, 28 Apr 2026 17:59:32 GMT

Leave it for a few days then you should be able to select "Report an item you didn't receive" on here:
https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042&st=3&pos=5&query=Get%20help%20with%20an%20item%20that%20hasn%27t%20arrived&intent=ITEM%20NOT%20RECEIVED&
and escalate it 3 complete working days later to get a refund.

If you have any problems with that contact ebay about it. You can ring them or request they ring you by viewing this link on your phone - not on a laptop or PC:
https://www.ebay.co.uk/help/eua?id=5190

Re: seller refuses to cancel order

craftmadgran — Tue, 28 Apr 2026 21:01:01 GMT

Thank you so much, I shall try this.