https://community.ebay.co.uk/t5/Member-To-Member-Support/Ebay-taking-postage-payment-when-i-have-to-post-myself/m-p/8026902#M352180 <P>Hi,</P><P>&nbsp;</P><P>I have sold an item which when packaged, ended up being bigger than the maximum package size for postage. I now have to take this to the post office and pay myself - yet ebay have taken the postage fee from my sale.</P><P>How can I stop this / get the postage amount given back to me?</P> Mon, 27 Apr 2026 14:55:32 GMT psinic 2026-04-27T14:55:32Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Ebay-taking-postage-payment-when-i-have-to-post-myself/m-p/8026902#M352180 <P>Hi,</P><P>&nbsp;</P><P>I have sold an item which when packaged, ended up being bigger than the maximum package size for postage. I now have to take this to the post office and pay myself - yet ebay have taken the postage fee from my sale.</P><P>How can I stop this / get the postage amount given back to me?</P> Mon, 27 Apr 2026 14:55:32 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Ebay-taking-postage-payment-when-i-have-to-post-myself/m-p/8026902#M352180 psinic 2026-04-27T14:55:32Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Ebay-taking-postage-payment-when-i-have-to-post-myself/m-p/8026904#M352182 <P>If you paid for the original label (ie. had free postage on the listing) you can cancel it for a refund here:<BR /><A href="https://www.ebay.co.uk/claims/simple-delivery/refund/seller" target="_blank" rel="noopener">https://www.ebay.co.uk/claims/simple-delivery/refund/seller</A></P> <P>&nbsp;</P> <P>If the cost of postage was on the listing that means&nbsp;the buyer paid for it and that will be automatically refunded to them in 30 days.&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Mon, 27 Apr 2026 15:02:25 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Ebay-taking-postage-payment-when-i-have-to-post-myself/m-p/8026904#M352182 **peaseblossom** 2026-04-27T15:02:25Z