topic Re: Seller Option for Non Tracked Items in Member To Member Support

Seller Option for Non Tracked Items

future_pokemon_king — Sat, 25 Apr 2026 14:17:21 GMT

I have posted an item and the buyer has not received.

I have proof of postage but no tracking.

I used the eBay packing options to generate the price / label.

Royal Mail compensation will not cover the value of the items.

When something isn’t tracked it seems to becoming to regular that items aren’t arriving.

What does EBay’s seller protection / policy do for the seller?

Thank you.

Re: Seller Option for Non Tracked Items

tobiasd4 — Sat, 25 Apr 2026 14:51:57 GMT

Without tracking, if buyer claims not received, you always have to refund.

Re: Seller Option for Non Tracked Items

future_pokemon_king — Sat, 25 Apr 2026 15:23:38 GMT

Thank you for the quick reply.

Re: Seller Option for Non Tracked Items

future_pokemon_king — Sat, 25 Apr 2026 15:22:16 GMT

I thought that would be the answer.

I purchased postage through eBay so was hoping I had some coverage / protection. I should have investigated more what seller protection included.

Royal Mail compensation is only to £20.

Potentially huge lesson learned.

Re: Seller Option for Non Tracked Items

jckl1957 — Sat, 25 Apr 2026 15:27:37 GMT

I have been selling for over 20 years now and I send anything that sells for over £10 using a tracked service.

Buying your postage through Ebay doesn't really protect you at all.

I would advise using a tracked service - it's for your benefit, not the buyers.

Tracked 48 offers cover up to £75 and you also know if the buyer's claim is genuine.

Re: Seller Option for Non Tracked Items

tobiasd4 — Sat, 25 Apr 2026 15:29:52 GMT

If use ebay simple delivery (not packlink), then it is always a tracked service up to £750 compensation.