topic Did not receive an Item or full refund in Member To Member Support

Did not receive an Item or full refund

rvarv — Sat, 25 Apr 2026 07:39:44 GMT

I accidentally closed an item not received case because they said they were going to send me the item, but I never received it, and they gave me a partial refund for postage only. How do I get the item or a full refund now after I closed the item not received case?

Re: Did not receive an Item or full refund

tressygirl — Sat, 25 Apr 2026 07:42:18 GMT

Nooo, you should never close a case early on any promise or excuse the seller may make, as now there's nothing to enforce them to refund you, and you cannot open another case with eBay.

Turn now to your payment provider for help with your refund.

@rvarv

Re: Did not receive an Item or full refund

papso22 — Sat, 25 Apr 2026 07:43:00 GMT

You can't do it through ebay, you only get one chance at each type of case.