topic Restricted postage options in Member To Member Support

Restricted postage options

paulr3264 — Fri, 24 Apr 2026 21:18:42 GMT

I want to post something that is 65cm x 15 cm x 10 and weighs only 500 grams ebay wont let me choose a reasonable postage cost as I'm a private seller yet business sellers have the option please explain more

Re: Restricted postage options

**peaseblossom** — Fri, 24 Apr 2026 21:43:46 GMT

With Simple Delivery anything over 61cms long is classed as bulky. That's their rules.

The alternative is to list with free postage, factor that cost into your item price and buy your own postage outside of eBay. But it is a rigmarole.

To get the buyer's full address and mark dispatched you have to click on Get prepaid label > Print label for the original Simple Delivery label. It will remain unused and you can claim a refund for it here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller

The option to change the tracking has been removed but you would be able to add the new number to a "not received" case if that were necessary. Without tracking on ebay the payment may be held for 14 days.

Re: Restricted postage options

paulr3264 — Sat, 25 Apr 2026 13:47:21 GMT

So its stopped me from offering postage ,why can business still use this ,also why can't I send anything over 61 cm please explain with a sensible answer this time

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