topic Re: Missing item in Member To Member Support

Missing item

telboy19752 — Sat, 18 Apr 2026 11:02:52 GMT

Looks like my item was stolen off my doorstep the delivery driver never rang the bell and I live above my pub so shouldn’t really be left outside. EBay are saying the matter is closed but I’m out of pocket £250 what can I do

Re: Missing item

tressygirl — Sat, 18 Apr 2026 11:15:46 GMT

Unfortunately, this happens all the time, items left in unsafe places for all ' eyes' to view are easy pickings for the unscrupulous!

eBay cannot help you if the seller has tracking to show delivery to your name and address, either eBay nor the seller can be responsible where a courier leaves an item.

You can try your payment provider, I've heard on here some have had success with home insurance, not sure if your courier provider would be interested of the facts and can help, worth a try ?

@telboy19752

Re: Missing item

*vyolla* — Sat, 18 Apr 2026 12:44:05 GMT

Try appealing to eBay first, but if no joy and if you paid with a debit/credit card or ApplePay then issue a not received chargeback. They'll require better proof of delivery from the courier than a photo of a package dumped on a pub doorstep.

Re: Missing item

telboy19752 — Sat, 18 Apr 2026 17:46:21 GMT

I’ve sorted it eBay have refunded me because it was supposed to be signed for and wasn’t and the seller was *bleep*
Sent from my iPhone

Re: Missing item

tobiasd4 — Sat, 18 Apr 2026 18:25:43 GMT

You can't blame the seller, couriers rarely get signatures.

Re: Missing item

red_magpie — Sat, 18 Apr 2026 18:57:51 GMT

Items that are stolen after delivery are a regular problem on eBay (and elsewhere). As far as eBay is concerned, if the item has been delivered the seller is not liable for whatever happens to it afterwards.

Was the seller a UK business seller?

If so, the law places stricter duties on sellers than eBay does to ensure correct delivery. For £250 it would certainly be worth considering action if it was not left in a safe place.

As always, take advice first. You could consult a solicitor or ask Citizens Advice.