topic InPost lost a parcel I sent. InPost say contact eBay. How? Ai asst doesnt get me there. Help plse? in Member To Member Support

InPost lost a parcel I sent. InPost say contact eBay. How? Ai asst doesnt get me there. Help plse?

carmen-and-tosca — Tue, 14 Apr 2026 12:03:06 GMT

Inpost lost a parcel I sent.
InPost say contact eBay. How? Ai assistant doesnt get me there. Help plse?

Re: InPost lost a parcel I sent. InPost say contact eBay. How? Ai asst doesnt get me there. Help pls

**peaseblossom** — Tue, 14 Apr 2026 12:13:01 GMT

As long as you used Simple Delivery eBay will refund the buyer for loss in transit and you keep the payment. So ask the buyer to open a "Not received” claim and they will get their money back from ebay.

Re: InPost lost a parcel I sent. InPost say contact eBay. How? Ai asst doesnt get me there. Help pls

carmen-and-tosca — Tue, 14 Apr 2026 12:36:37 GMT

Many thanks, that’s really helpful.