topic Hidden listings in Member To Member Support

Hidden listings

malutkazabka — Sun, 12 Apr 2026 20:49:36 GMT

Hi,

Recently my listings have been deleted/hidden by ebay allegedly because they are decanted. I appealed against these decisions and one appeal was approved, but an hour later the item was hidden again. All my perfumes are authentic and not decanted, they are just not wrapped in foil (this can be seen in the photos). What can I do to end this farce of constantly hiding my listings once and for all?

Re: Hidden listings

fargvs — Sun, 12 Apr 2026 22:19:54 GMT

Used/opened/decanted perfumes are not allowed to be sold and new perfumes must be retailed in their original Manufacturers sealed packaging as per >

https://www.ebay.co.uk/help/policies/prohibited-restricted-items/cosmetics-perfume-policy?id=4290

Re: Hidden listings

tressygirl — Mon, 13 Apr 2026 06:13:40 GMT

To add to the correct information given, if these were Brand New items and you were selling these in numbers not just the odd one you may have, multiple numbers of Brand New items cause attention to eBay when sold on a Private account, as this account, the one you are using, is for selling unwanted, used items, say a garage, wardrobe, attic clear out. Not for selling loads of Brand new items.

If you wish to sell multiples of Brand new items you need to change to a Business account . Or you can own a Business and a Private account , you just need another username ID, and a different email. Sell your new items on your Business account.

Also, be aware many perfumes are protected by Vero regulations, it may have been the Brand owners asking eBay to remove your items, see here:

https://www.ebay.co.uk/help/policies/listing-policies/selling-policies/intellectual-property-vero-pr...

@malutkazabka

Re: Hidden listings

jckl1957 — Mon, 13 Apr 2026 07:06:34 GMT

As advised, don't try and sell partly used perfumes as they are prohibited by Ebay's policy.

Looking at one of your sold items, the CK Euphoria gift set, you have listed it as 'new other'. This is Ebay's definition:

New other (see details)

A new, unused item with absolutely no signs of wear.

Then, in the description, you have stated, 'Capacity: I would say there is about 98-99ml left (pictures 3 and 4)'

As long as you don't list any more partly used perfumes, your listings will not be removed.