topic Re: Can't update my Ebay email address in Member To Member Support

Can't update my Ebay email address

roberts_54 — Tue, 07 Apr 2026 14:49:37 GMT

After about 20 years without issue, suddenly stopped getting Ebay email notifications eg Watch List items, tracking etc Nothing has changed at my end - filters, spam etc. So, I tried changing my Ebay email address but don't get the confirmation email (using existing or new email address. My email provider says no issues with incoming Ebay mail on their servers. Last week I got a dodgy looking email (not from Ebay; hello@anotherway.lt ) about my email address expiring 'in 48 hours' and it needed reconfirmed (ignored). Anyone any ideas? Thanks.

Re: Can't update my Ebay email address

tressygirl — Wed, 08 Apr 2026 06:17:45 GMT

All I can advise is to change your email address with the link below to your Personal Information, and use a laptop / PC to do this, not the app or mobile browser. Chrome works well with eBay.

https://accountsettings.ebay.co.uk/profile

If there are still issues in registering your new email contact CS who have access to your account and can help you futher here.

Contact them with link below preferably at 8 a.m. when there's more chance of Dublin replying.

https://www.ebay.co.uk/help/eua?id=5190

@roberts_54

Re: Can't update my Ebay email address

roberts_54 — Sun, 12 Apr 2026 17:44:22 GMT

Many thanks for that. I’ve been (slowly) reviewing my 20 year (over 900!) back catalogue of server-side spam filters, disabling ‘generic’ ones for eg X-Spam-Score & UTF-8. So far, still no Ebay email notifications (Saved Search & purchase / shipping updates). Thinking either Ebay now includes some extra ‘security’ coding in their emails, else my server provider’s filters have very belatedly kicked in. As is, I still can't change or even re-verify my existing email address for Ebay I’ll persevere for now. (Back to daily searches & using the couriers' tracking thus.)

Re: Can't update my Ebay email address

roberts_54 — Fri, 17 Apr 2026 10:09:19 GMT

For the public record, not knowingly due to any filter changes I made, all Ebay-related emails are now landing again. So a mystery but all good now. Well, other than I still can't change my Ebay email address... (the verification process seems a mess).