https://community.ebay.co.uk/t5/Member-To-Member-Support/Payments/m-p/8019686#M349628 <P>I have sold an item and am waiting for payment . &nbsp; Notification states the buyer has requested a total amount . &nbsp;However, when I click on the icon to “send payment details” &nbsp;I get a bold blue message &nbsp;“invoices cannot be sent for items where eBay manages all or part of the postage. These items are excluded from this invoice “</P><P>&nbsp;</P><P>tried the help section but just got a bot that doesn’t understand my question …..so don’t really know what to do next , any help appreciated&nbsp;</P> Thu, 09 Apr 2026 15:00:17 GMT sallca-43 2026-04-09T15:00:17Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Payments/m-p/8019686#M349628 <P>I have sold an item and am waiting for payment . &nbsp; Notification states the buyer has requested a total amount . &nbsp;However, when I click on the icon to “send payment details” &nbsp;I get a bold blue message &nbsp;“invoices cannot be sent for items where eBay manages all or part of the postage. These items are excluded from this invoice “</P><P>&nbsp;</P><P>tried the help section but just got a bot that doesn’t understand my question …..so don’t really know what to do next , any help appreciated&nbsp;</P> Thu, 09 Apr 2026 15:00:17 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Payments/m-p/8019686#M349628 sallca-43 2026-04-09T15:00:17Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Payments/m-p/8019692#M349630 <P>As you are a private seller using SD, you can't send an invoice.</P> <P>If buyer does not pay, you can cancel after 4 days as unpaid.</P> Thu, 09 Apr 2026 15:16:36 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Payments/m-p/8019692#M349630 tobiasd4 2026-04-09T15:16:36Z