topic Blocked account in Member To Member Support

Blocked account

srjgroundworks_3 — Thu, 09 Apr 2026 04:44:15 GMT

Ive been a customer with ebay 8 years,and because I couldn't provide a receipt for a item I sold ,they blocked my account, I spoke to customer service, they couldn't tell me why but said my funds would not be released for 190 days then Cs hung up on me,

Any advice greatly received

Re: Blocked account

tressygirl — Thu, 09 Apr 2026 04:49:02 GMT

eBay do ask for receipts if some high value items were sold . Was it for the phone? You sold it twice. Did you have 2 , that may raise cause to ask for receipts, or did you have a non payer?

Those are the rules I'm afraid, if no receipt can be provided for when asked, eBay can hold your payout for it, for longer.

@srjgroundworks_3