https://community.ebay.co.uk/t5/Member-To-Member-Support/damaged-when-delivered/m-p/8019269#M349482 <P>my customer has contacted me and said that when the driver delivered the item he threw it on the ground and when she opened she found it damaged, is this a claim the customer should deal with ?</P> Wed, 08 Apr 2026 13:49:30 GMT ringsandretro 2026-04-08T13:49:30Z https://community.ebay.co.uk/t5/Member-To-Member-Support/damaged-when-delivered/m-p/8019269#M349482 <P>my customer has contacted me and said that when the driver delivered the item he threw it on the ground and when she opened she found it damaged, is this a claim the customer should deal with ?</P> Wed, 08 Apr 2026 13:49:30 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/damaged-when-delivered/m-p/8019269#M349482 ringsandretro 2026-04-08T13:49:30Z https://community.ebay.co.uk/t5/Member-To-Member-Support/damaged-when-delivered/m-p/8019271#M349483 <P>Buyer opens a Not as described case Arrived Damaged. It is very important that Arrived Damaged is used.</P> <P>&nbsp;</P> <P>Ebay should then deal with the claim not you. You keep the money, buyer gets refund from ebay.</P> Wed, 08 Apr 2026 13:52:23 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/damaged-when-delivered/m-p/8019271#M349483 john1297576 2026-04-08T13:52:23Z https://community.ebay.co.uk/t5/Member-To-Member-Support/damaged-when-delivered/m-p/8019272#M349484 <P>As a business seller this is for you to deal with. the buyer should open a claim for arrived damaged as stated but you would issue a return label and refund on return,&nbsp; then raise a claim with your carrier for compensation</P> Wed, 08 Apr 2026 13:57:05 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/damaged-when-delivered/m-p/8019272#M349484 61stephenuk 2026-04-08T13:57:05Z