https://community.ebay.co.uk/t5/Member-To-Member-Support/Seller-noticed-problem-with-jacket-lining-after-sale/m-p/8018880#M349340 <P>You can issue a partial refund, the following guidance page explains how to do that:</P> <P>&nbsp;</P> <P><A href="https://www.ebay.co.uk/help/selling/managing-returns-refunds/refunding-buyers?id=5182&amp;st=3&amp;pos=3&amp;query=Refunding%20buyers&amp;intent=refund&amp;lucenceai=lucenceai&amp;docId=HELP1608" target="_blank">https://www.ebay.co.uk/help/selling/managing-returns-refunds/refunding-buyers?id=5182&amp;st=3&amp;pos=3&amp;query=Refunding%20buyers&amp;intent=refund&amp;lucenceai=lucenceai&amp;docId=HELP1608</A></P> <P>&nbsp;</P> <P>To cancel the order:</P> <P>&nbsp;</P> <P><A href="https://www.ebay.co.uk/help/selling/getting-paid/sellers-can-cancel-order?id=4136&amp;st=3&amp;pos=2&amp;query=How%20sellers%20can%20cancel%20an%20order&amp;intent=cancel%20orde&amp;lucenceai=lucenceai&amp;docId=HELP1090" target="_blank">https://www.ebay.co.uk/help/selling/getting-paid/sellers-can-cancel-order?id=4136&amp;st=3&amp;pos=2&amp;query=How%20sellers%20can%20cancel%20an%20order&amp;intent=cancel%20orde&amp;lucenceai=lucenceai&amp;docId=HELP1090</A></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 07 Apr 2026 17:58:31 GMT *vyolla* 2026-04-07T17:58:31Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Seller-noticed-problem-with-jacket-lining-after-sale/m-p/8018869#M349336 <P>Hi</P><P>Has anyone managed to sell something as excellent condition and then realised that there is a problem with it? I just sold a 3-piece suit but when I went to package it up I noticed the lining of the jacket was significantly damaged, however the rest of the suit is still in excellent condition. I contacted the buyer straightaway to explain the unfortunate situation and provided pictures of the damage and have offered them a discount if they still wish to go ahead with the sale. If they wish to do this how can I refund them? If they don’t wish to do this how can I cancel the sale which will presumably automatically refund them?&nbsp;<BR />Many thanks for any help/ advice in advance as I am new to eBay</P> Tue, 07 Apr 2026 17:38:24 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Seller-noticed-problem-with-jacket-lining-after-sale/m-p/8018869#M349336 lizgibling74 2026-04-07T17:38:24Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Seller-noticed-problem-with-jacket-lining-after-sale/m-p/8018880#M349340 <P>You can issue a partial refund, the following guidance page explains how to do that:</P> <P>&nbsp;</P> <P><A href="https://www.ebay.co.uk/help/selling/managing-returns-refunds/refunding-buyers?id=5182&amp;st=3&amp;pos=3&amp;query=Refunding%20buyers&amp;intent=refund&amp;lucenceai=lucenceai&amp;docId=HELP1608" target="_blank">https://www.ebay.co.uk/help/selling/managing-returns-refunds/refunding-buyers?id=5182&amp;st=3&amp;pos=3&amp;query=Refunding%20buyers&amp;intent=refund&amp;lucenceai=lucenceai&amp;docId=HELP1608</A></P> <P>&nbsp;</P> <P>To cancel the order:</P> <P>&nbsp;</P> <P><A href="https://www.ebay.co.uk/help/selling/getting-paid/sellers-can-cancel-order?id=4136&amp;st=3&amp;pos=2&amp;query=How%20sellers%20can%20cancel%20an%20order&amp;intent=cancel%20orde&amp;lucenceai=lucenceai&amp;docId=HELP1090" target="_blank">https://www.ebay.co.uk/help/selling/getting-paid/sellers-can-cancel-order?id=4136&amp;st=3&amp;pos=2&amp;query=How%20sellers%20can%20cancel%20an%20order&amp;intent=cancel%20orde&amp;lucenceai=lucenceai&amp;docId=HELP1090</A></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 07 Apr 2026 17:58:31 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Seller-noticed-problem-with-jacket-lining-after-sale/m-p/8018880#M349340 *vyolla* 2026-04-07T17:58:31Z