topic Re: Postage in Member To Member Support

Postage

shelb10-0 — Tue, 07 Apr 2026 11:59:48 GMT

Hi, I’ve posted 2 items together. But one still says to post, how do I still get paid for this item??

Re: Postage

papso22 — Tue, 07 Apr 2026 12:02:29 GMT

You will have to wait for the sale time as if you posted it untracked, i.e about 14 days.

Re: Postage

shelb10-0 — Wed, 08 Apr 2026 07:07:21 GMT

Oh ok thanks for the reply
Sent from my iPhone

Re: Postage

tressygirl — Wed, 08 Apr 2026 07:13:15 GMT

Was this a Simple delivery transaction? Be aware, if 2 postage labels were purchased and only one used, a refund is made to whoever paid for that unused label.

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

@shelb10-0

Re: Postage

shelb10-0 — Wed, 08 Apr 2026 11:26:21 GMT

Yeah, I’ve already explained this to buyer, I’ll do what you’ve suggested
Thanks again 🙌
Sent from my iPhone