https://community.ebay.co.uk/t5/Member-To-Member-Support/Selling/m-p/8017847#M349022 <P>Hi can anyone help i sent item to buyer by royal mail signature ,i have done track &amp; ,trace royal mail saying i,ts delivered&nbsp; but buyer saying hes not recived and now wants refund what can i do regards</P> Sat, 04 Apr 2026 14:36:25 GMT jif2664 2026-04-04T14:36:25Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Selling/m-p/8017847#M349022 <P>Hi can anyone help i sent item to buyer by royal mail signature ,i have done track &amp; ,trace royal mail saying i,ts delivered&nbsp; but buyer saying hes not recived and now wants refund what can i do regards</P> Sat, 04 Apr 2026 14:36:25 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Selling/m-p/8017847#M349022 jif2664 2026-04-04T14:36:25Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Selling/m-p/8017849#M349023 <P>You can send them a polite message with the tracking details showing that the item was delivered.</P> <P>&nbsp;</P> <P>Should they open a case for item not received,&nbsp; enter those tracking details,&nbsp; and the case will close in your favour,&nbsp; no refunding.</P> <P>&nbsp;</P> <P><a href="https://community.ebay.co.uk/t5/user/viewprofilepage/user-id/12017258">@jif2664</a>&nbsp;</P> Sat, 04 Apr 2026 14:44:16 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Selling/m-p/8017849#M349023 tressygirl 2026-04-04T14:44:16Z